Introduction
Central Island Healthcare is delighted to unveil its steadfast commitment to ensuring the safety, comfort, and respect of all individuals who enter our esteemed building. We believe that fostering a strong support system for families, residents, and staff is paramount to creating a nurturing environment where everyone feels valued and cared for.
Empowering Decision-Making with Expert Guidance
One of the essential aspects of our support system is the help desk provided by Cona Elder Law, PLLC. Recognizing the importance of informed decision-making during the placement process, our help desk, manned every other Tuesday from 2:00 pm to 4:30 pm, offers specialized assistance in complex Medicaid eligibility and guardianship matters.
Extended Visiting Hours and Enhanced Experience
To enhance the visiting experience for families, Central Island Healthcare has extended its visiting hours from 10:00 am to 7:00 pm seven days a week. This extension not only allows more flexibility for families to visit their loved ones but also ensures a steady flow of available parking, reducing parking lot congestion.
Understanding that not all families can visit during regular hours, our Recreation Department assists with FaceTime calls to bridge the distance and create meaningful connections. Moreover, to celebrate special occasions, the Recreation Department is delighted to accommodate private family parties, fostering a sense of togetherness even in challenging times.
Furry Companions and Enriched Well-Being
Central Island Healthcare takes pride in being a pet-friendly facility, recognizing the positive impact of furry companions on residents' well-being. To ensure the safety and comfort of all residents and pets, vaccination proof for pets is required.
We encourage families to actively participate in the rich array of on and off-unit programs and special events we offer. The activity calendar of events can be found at the front lobby desk, ensuring families stay informed about the engaging activities available for their loved ones.
Open Communication: The Heartbeat of Exceptional Care
At Central Island Healthcare, we firmly believe that open communication is vital to providing exceptional care. To facilitate this, our Administrator, David Goldman, and Director of Nursing, Marly Bastien, keep their doors open round the clock to address any questions, concerns, or compliments from family members.
We also place great importance on listening to our residents. Every month, we hold family forum-style meetings where residents can voice their concerns and compliments. These meetings are attended by an assigned state representative, known as an Ombudsman, ensuring that residents' voices are heard and their rights respected.
Furthermore, our residents are educated on how to address formal grievances via our Grievance Officer, Kameca Balan, Director of Social Work. This process empowers residents to have a say in their care and ensures transparency and fairness in handling any issues that may arise.
Cultivating Community Roots
At Central Island Healthcare, community involvement is at the heart of our values. We proudly sponsor various community events, including the Spring and Fall Fest hosted by the Jewish Community Center in Plainview. As a testament to our commitment, the Plainview Chamber of Commerce has generously gifted us three deluxe beverage carts, enhancing our outdoor food serving efficiency during weekly patio BBQs and special events.
Central Island Healthcare also has a close community relationship with the AsaMai Hindu Temple, offering our South Asian resident population opportunities to engage in our Indian Culture program, which includes Henna art. This program supports and promotes our presence at the upcoming celebration of Diwali Mela at the AsaMai Hindu Temple this fall.
"Feeling is Healing": A Guiding Mantra
Our motto, "Feeling is Healing," guides us in providing care that treats every individual as part of our family. The quality of our services has led many of our residents to return, while visiting spouses also choose our facility for their medical needs, trusting in the care and compassion we provide.
Nurturing our Pillars: The Dedicated Staff
Central Island Healthcare understands the dedication and hard work of our staff. To show our appreciation, we offer sign-on bonuses, competitive salaries, and comprehensive benefit packages. We believe that a happy staff leads to better care, which is why we organize weekly BBQs, ice cream truck events, award ceremonies, and holiday catered parties to celebrate and support our incredible team.
Conclusion
Our unwavering pledge is to provide unparalleled care, unwavering support, and vibrant community engagement, collectively creating an environment reminiscent of home, where each individual is cherished. At Central Island Healthcare, we extend a warm embrace to all those seeking a nurturing sanctuary for their loved ones or themselves.